Effective Date: March 2, 2026
ConversaCare (“we”, “our”, or “us”) provides conversational AI solutions to healthcare, senior care, and service providers.
Where applicable, we support HIPAA-aligned handling of Protected Health Information (PHI).
When ConversaCare processes health-related information on behalf of healthcare clients:
A Business Associate Agreement (BAA) may be executed upon request.
May include:
This may qualify as PHI under HIPAA.
We use PHI only to:
We do not use PHI for marketing.
We implement administrative, technical, and physical safeguards including:
We limit access to PHI based on:
PHI is stored only:
Clients control retention policies.
PHI is only disclosed:
Never sold. Never shared for advertising.
End-users interacting with clients may exercise HIPAA rights through the Covered Entity, including:
Requests should be directed to the healthcare provider.
In case of a confirmed PHI breach:
ConversaCare will notify the Covered Entity without unreasonable delay.
Any subprocessors handling PHI are contractually required to maintain HIPAA safeguards.
Covered Entities must:
A BAA is available upon request and must be executed for HIPAA-regulated deployments.
Contact: [email protected]
(To be added to Terms of Use)
ConversaCare does not independently determine medical necessity, treatment decisions, or clinical outcomes.
The platform is a communication and workflow automation tool, not a medical system of record.
Clients must:
ConversaCare does not provide diagnosis or treatment.
ConversaCare provides:
Clients are responsible for:
Use involving PHI requires a signed BAA.
Absent a BAA:
The platform must not be used for PHI processing.
Clients may not: