TERMS OF USE

Effective Date: March 2, 2026

Welcome to ConversaCare (“Company”, “we”, “our”, or “us”). By accessing or using www.conversacare.com (“Website”) and our services, you agree to the following Terms.

1. Description of Services

ConversaCare provides conversational AI solutions including:

• AI chatbots
• AI voice agents
• Automated appointment scheduling
• Lead capture and nurturing
• Communication automation (email, SMS, voice)
• Analytics including intent and sentiment insights
• CRM integrations

These services are provided on a subscription SaaS basis.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use this Website or Services.

3. Acceptable Use

You agree NOT to:

• Use the platform for unlawful activities
• Misrepresent identity or impersonate others
• Attempt to reverse engineer or exploit the system
• Upload malicious code
• Use the system for spam or abusive communications

Healthcare and senior care clients must ensure they use ConversaCare in compliance with applicable privacy regulations (e.g., HIPAA where applicable).

4. Subscription & Payments

Services are billed monthly unless otherwise agreed.

• Fees are non-refundable unless stated otherwise
• We reserve the right to suspend accounts for non-payment
• Pricing may change with notice

5. Intellectual Property

All ConversaCare technology, models, workflows, dashboards, and automation systems remain the intellectual property of ConversaCare.

Clients retain ownership of their business data.

6. Data Responsibility

Clients are responsible for:

• Accuracy of information uploaded
• Compliance with local privacy laws
• Obtaining necessary consent from end users

7. Third-Party Integrations

ConversaCare may integrate with CRMs or third-party systems. We are not responsible for failures or policies of those platforms.

8. Disclaimer

Services are provided “as is”.

We do not guarantee:

• Conversion rates
• Business outcomes
• Patient acquisition

9. Limitation of Liability

ConversaCare shall not be liable for:

• Indirect damages
• Data loss from third-party failures
• Business interruption

Maximum liability is limited to fees paid in the prior 3 months.

10. Termination

We may suspend or terminate access if:

• Terms are violated
• Non-payment occurs
• Illegal use is detected

11. Changes to Terms

We may update these Terms. Continued use means acceptance.

12. Governing Law

These Terms are governed by the laws of Delaware state in the United States.